Très Nomad is completely committed to its customers´ satisfaction. Accordingly, our return policy for custom-made clothing (uniquely tailored & dyed) to each customer’s specification is that we are unable to accept returns.
All custom clothing ordered cannot be guaranteed to look exactly as shown on any featured marketing due to the differences in color settings, size and other screen variables. Even though we have perfected our color dying techniques, there is always a chance on color differences, color variations and dye blemishes.
If you wish you can submit an alteration request to ensure a better fit on your custom garment. In addition, you can submit a request to have a garment re-dyed.
Exchange and alteration requests must be requested in writing within 14 days of the order delivery. To request an exchange authorization, please email info@tresnomad.com
Customer is responsible for return shipping of the garment unless other arrangements have been made/offered. Please use a trackable service, we are not responsible for lost mail.
Alteration and re-dye requests are shipped back to you for free, one time per order/item.
*Items purchased through a sale promotion are deemed to be final and there are no exchanges on these items.
